2020 Tax Refund Delays

Every year Volunteer Income Tax Assistance (VITA) volunteers prepare tax returns free of charge for individuals/families in our region making less than $58,000. VITA volunteers are trained and certified by the Internal Revenue Service (IRS) to provide these services. United Way of the Plains manages this initiative.

In recent months, our United Way 211 Information and Referral service has received an influx of calls about the delay in tax refunds that some filers are experiencing. Check below for answers to the most frequently asked questions as well as some helpful resources and links.

Q: Are 2020 refunds being processed more slowly this year than in previous years?

A: In May of 2021, the IRS had a backlog of 35 million tax returns. The IRS website states: It is taking more than 21 days to issue refunds for certain mailed and e-filed 2020 tax returns that require review. Mailed correspondence is also taking longer to process. Check this IRS link for updated information about operational delays. You can also refer to this article for more detailed information about tax refund delays.

Q: What’s the best number to reach the IRS for those experiencing problems?

A: Call the Taxpayer Advocate’s toll-free telephone number: 1-877-777-4778. You may also call the general IRS toll-free number (1-800-829-1040) and ask for Taxpayer Advocate assistance.

Q: Where can I get information about agencies that can help me with financial problems I’m experiencing since my refund has been delayed?

A: United Way 211 is a free, confidential service that can connect you to a wide range of resources and services across Kansas. You can call, text or search online 24/7.

  • Call 2‑1‑1 to speak with a trained call specialist.
  • Text your zip code to 898-211 to have referrals sent to your phone.
  • Visit unitedwayplains.org/211 and click the “Chat Now” button in the lower right corner to chat online with a referral specialist.
  • Search online at 211Kansas.org.
Q: Where can I check the status of my return?

A: Follow this link to the IRS website.

Q: Where can I learn more about 2021 Advance Child Tax Credit Payments?

A: Follow this link to the IRS website.


Published On: July 22, 2021Tags: ,


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