Coordinated Entry System (CES) Manager

OVERVIEW

The successful candidate for this position thrives on serving others, welcomes the opportunity to work with homeless service providers to facilitate clients’ access to housing, and maintains a laser focus on the mission to end homelessness in Sedgwick County. The position requires an excellent communicator with the ability to manage highly detailed data to increase the efficiency of the local homeless response system by removing barriers that impede access to permanent housing for homeless individuals and families. Additionally, regardless of role or team, every United Way of the Plains employee must be able to demonstrate our core values as defined on our website: Community, Collaboration, Leadership, People, Diversity, Advocacy and Stewardship. These values shape our internal behaviors and communicate to our various stakeholders who we are and what we stand for.

The CES Manager is a full-time position that supports Impact ICT Continuum of Care (CoC)– the coalition that oversees the coordination of the homeless response system by providing interagency support to expedite access to housing and services by identifying and eliminating barriers as they occur.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

The key responsibilities of the Coordinated Entry System (CES) Manager include, but are not limited to:

• Develop and execute a strategy for the weekly case conferencing of households experiencing homelessness to ensure those with the highest barriers are prioritized and served in a fair and equitable manner.
• Manage the By-Name-List of those experiencing homelessness to ensure people are moving on and off the list in a timely manner. Provide regular reports showing the effectiveness of the Coordinated Entry system.
• Provide regular training to service providers on Coordinated Entry (CE), VI-SPDAT Assessment, Population Prioritization, and Documentation of Literal Homelessness, Chronic Homelessness, and Disabling Conditions.
• Assist the CoC Planning Manager with managing the Coordinated Entry grant and participate in the annual CoC grant writing process.
• Facilitate monthly CE committee meetings and lead policy development and implementation. Give regular updates to the CoC Advisory Board and in monthly CoC meetings.
• Coordinate with systems of care (hospitals & healthcare, foster care, mental health care, and correctional facilities) to ensure that persons who are not eligible for homeless services are not discharged directly into homelessness.
• Ensure complete CES coverage of the geographic area by coordinating community-wide community outreach events and creating new CES access points with outside agencies.
• Supervise CE staff and make case management and other assignments of duties as needed.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in a social service field required.
• At least two years of experience working with persons experiencing homelessness, and/or homeless service providers.
• Proficiency in using computers, including MS Office, the Internet, and databases.
• Strong written and oral communication skills.
• Strong relationship and team-building skills.
• Strong ability to lead teams towards a common goal.
• Excellent administrative skills and ability to accurately maintain highly detailed data.
• Capable of working effectively with limited supervision.
• Able to maintain confidentiality regarding sensitive information.

NON-NEGOTIABLE HIRING CRITERIA

• Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.
• Ability to interact positively with individuals and groups.
• Must be flexible and multitask-oriented; can adapt to changing priorities.
• Can work independently and responsibly while managing numerous projects simultaneously.
• Dependable and reliable to meet deadlines; remains calm under pressure.
• Lead by personal example; your word is your bond.
• Servant leader who can positively influence others not under their control.
• Possess excellent judgment and creative problem-solving skills.
• Helps create a work environment that embraces and appreciates diversity.

WORK SCHEDULE

Office hours are primarily Monday-Friday, 8 a.m.-5 p.m., though extended hours may be warranted at any point in time.

HOW TO APPLY

Submit your cover letter and resume via email to: careers@unitedwayplains.org with “CES Manager” in the subject line.

Application Deadline: For priority consideration, apply by Nov. 15, 2023; position will remain open until filled.

United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.