VITA Free Tax Prep Program Manager


The Volunteer Income Tax Assistance (VITA) Program is a key part in the work done by United Way of the Plains Financial Stability focus area, which assists residents in becoming financially independent by focusing on education and services that build financial stability. The VITA Program Manager is responsible for the coordination and execution of the VITA program which provides free tax services for households that meet eligibility requirements.


Under the direction of the Vice President of Community Impact, the VITA Program Manager will assist in developing, implementing, and reporting on vital components of the VITA program. Candidate must have strong professional, interpersonal, project management and communication skills. Focus of responsibilities will include (and are not limited to):

  • Project management of marketing and communication activities and collateral
  • Assist in volunteer recruitment, training, and retention
  • Planning and implementation of special events, such as Mega Tax Days
  • Coordination and implementation of outreach and education activities
  • Execute in-person outreach in assigned counties, engaging prospective partners, and building awareness of Financial Stability goals and services
  • Complete VITA training and certification in accordance with IRS and United Way of the Plains requirements
  • Grant writing, grant reporting

The requirements listed below are representative of the knowledge, skill, and/or ability required. The ideal candidate will have the following education and skill requirements:

  • Strong interpersonal, written, and verbal communication skills
  • Great attention to detail
  • Strong problem-solving skills
  • Computer (Word, Excel, PowerPoint)
  • Demonstrated ability to work effectively with and gain the respect and support of varied and changing constituencies including staff, community representatives, and volunteers
  • Ability to represent United Way with public/private partners across all levels of organizations
  • Ability to work independently, with proven time management skills
  • Self-motivated professional and team player who is inclusive, flexible, creative, curious, and energetic
  • Decisive and resourceful individual with the willingness to accept responsibility and take charge of results; able to pivot and problem solve
  • Must be available to work flexible hours during the tax season, including evenings and Saturdays

These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:

  • The employee is required to actively listen and communicate clearly.
  • The employee is required to speak publicly.
  • The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.
  • Ability to lift and carry 25 pounds.
  • Vision abilities required by this job include close and far.
  • Ability to operate a computer keyboard, and lift files and reports.
  • Must have a valid driver’s license and means of transportation.
  • Effective and skilled communicator in both one-on-one interactions and group settings.
  • Excellent writing skills.
  • Proficient in Microsoft Office applications (Excel and PowerPoint).
  • Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.
  • Ability to interact in a positive way with individuals and groups.
  • Must be flexible and multitask oriented; can adapt to changing priorities.
  • Can work independently and responsibly while managing numerous projects simultaneously.
  • Dependable and reliable to meet deadlines; remains calm under pressure.
  • Lead by personal example; your word is your bond.
  • Possess excellent judgment and creative problem-solving skills.
  • Helps create a work environment that embraces and appreciates diversity.

Submit your cover letter and resume via email to: with “VITA Program Manager” in the subject line.

Application Deadline: For priority consideration, apply by May 17, 2024; position will remain open until filled.

United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.


Published On: May 2, 2024


Our focus is on healtheducationfinancial stability and basic needs—the building blocks for a good quality of life and a strong community. Click below to learn more about what we’re doing, the programs we invest in and our lasting impact in each area.